Refund policy

Replacement Policy

At Design Pixies, customer satisfaction is our top priority. While we do not offer returns due to the nature of our products, we are committed to ensuring that you receive products that meet your expectations through our comprehensive replacement policy.

Conditions for Replacement

  1. Printable products - Damaged, Defective or Incorrect:
    • If you receive a damaged, defective or incorrect product, please send us an e-mail at designpixies2024@gmail.com within 2 days of receiving the item. We will arrange for a replacement at no additional cost to you.
    • Provide detailed information and photographs of the issue. We will expedite a replacement once the issue is confirmed.
  2. Digital products:
    • For our digital products, after placing your order or within 2 days of receiving your digital files, simply send us an e-mail at designpixies2024@gmail.com with your feedback. We'll work with you to adjust colors, elements, graphics, or any other aspects (to the extend possible) until you're completely happy.

Replacement Process

  1. Reach out to us:

  2. Assessment:

    • We will assess your request and may ask for additional information if necessary.

  3. Approval and Replacement:

    • Once approved, we will process your replacement request. You will receive a confirmation email with details on the replacement shipment.

  4. Shipping:

    • We will cover the shipping costs for the replacement product. 

Exclusions

  • Issues arising from misuse, mishandling, or unauthorized alterations.
  • Requests made beyond the specified timeframe of 2 days.

Contact Us

For any questions or further assistance, please reach out to us. We are here to help!